How to delete your Nuvio account.

For the Nuvio app for clients and the Nuvio app for professionals, by DOT KODA DEV SRL. You can delete it yourself, in the app, or ask us to do it.

Steps

This is a translation; the Romanian version prevails. The original is at nuvio.ro/sterge-cont.

Client account (the Nuvio app for clients)

In the app

Open the Nuvio app and sign in.
Tap the avatar at the top right to open your Profile.
Choose Delete account and confirm.

The account is deleted immediately.

What is deleted

your account: the name and phone number linked to the app;
the history of in-app notifications and your phones' notification identifiers;
the days you were waiting for a free slot on;
your preferences (language, notifications, consents for offers, usage statistics).

What remains

The appointments you had stay in the records of the professionals you visited, because they are their working data (for example for accounting), but they are no longer linked to your account. To have them deleted, you can contact the professional directly or write to us, and we will pass your request on to them.

Professional account (the Nuvio app)

In the app

Open the Nuvio app and sign in.
Go to Settings → My account.
Choose Delete account and confirm.

The account is deleted immediately, together with all its data.

What is deleted

the account, the public profile and the booking page;
clients, notes, appointments, services, locations and working hours;
promotions, takings, expenses and receipt photos;
the link to the connected calendar and the slots taken from it.

What remains

We keep the invoices issued for the subscription for as long as accounting law requires. If you pay for a subscription, cancel it before deleting your account, on pro.nuvio.ro or in your Apple settings, so it doesn't renew.

Without the app

Send an email to office@dotkoda.com with the subject “Ștergere cont Nuvio” (Nuvio account deletion), the phone number your account uses and whether it is a client or a professional account. To make sure it's you, we may ask you to confirm with a code sent to that number. We delete the account within 30 days at most and reply to you once it's done.