Help and common problems
How to reach us and what to do when something doesn't work: signing in, notifications, free slots, payment, the internet.
Write to us
You find us on WhatsApp, by e-mail or straight from the app.
Where to find it:Settings (Setări)Account and help (Cont și ajutor)Contact the developer (Contactează dezvoltatorul)
- +40 735 034 600
- office@dotkoda.com
- Contact the developer (Contactează dezvoltatorul)
- From the app, under Account and help (Cont și ajutor), you write to us straight on WhatsApp.
Tell us what you were trying to do and, if you can, send a screenshot.
Updating the app
When the update screen shows, install the new version from the App Store or Google Play.
- On the Update required (Actualizare necesară) screen, tap Update (Actualizează).
- Install the new version from the store and open the app again.
At app.nuvio.ro you always have the latest version; just reload the page.
I can't sign in
Check the e-mail and the way you created your account.
The steps are in Sign in.
Common problems
What if my password doesn't work?
Tap the forgotten password link and choose a new one from the e-mail you get.
Check your spam folder too.
Why can't it find my account?
Maybe you made your account with Google or Apple: sign in with the same button.
You can't sign in with Apple at app.nuvio.ro.
I don't get notifications
Check the phone's notifications for Nuvio Pro and the settings in the app.
- In the phone settings, under Notifications, check that Nuvio Pro may send notifications.
- In Nuvio Pro, check the notifications in Settings.
- In a business, also check My notifications (Notificările mele).
Focus or Do Not Disturb on the phone can hide notifications.
The client can't find free slots
Free slots show only within your hours, following the online booking rules.
- Check that you have hours that day and that it isn't a day off or blocked.
- Check the service: online booking turned on and its duration.
- Check the minimum notice and how far ahead clients can book.
- In a business, check that the location's online bookings are open.
The rules are in Online booking rules.
The phone calendar doesn't sync
Bookings in Google Calendar or Apple Calendar show with a short delay.
- Check that sync is on in Settings.
- Disconnect the calendar and connect it again.
The steps are in The calendar, under sync.
The plan payment failed
If the card payment fails, update the card on pro.nuvio.ro.
- Sign in on pro.nuvio.ro and open Account (Cont).
- Tap Manage payment (Gestionează plata) and change the card.
We keep trying the payment for a few days; meanwhile the account works normally.
If you pay through the App Store, check the payment method in the iPhone Settings.
My page doesn't show
Your public page shows once you have at least one service with online booking and hours.
- Check your page link in your profile.
- Check that you have a service with online booking turned on.
- Check that your hours are set.
For a business, each location's page has its own address, under Page address (Adresa paginii).
No internet
The calendar shows the last saved version, and changes need the internet.
Without internet you see the bookings already loaded; you save a new booking when the connection is back.
The Nuvio POS till sells without internet too; see Without internet.
The manual as a PDF
The short version of the manual, as a PDF to print or send to your team.
You find the PDF on the manual's start page.
Updated on
Help
If the answer is not here, write to us on WhatsApp or by e-mail.