User manual
Everything you can do in Nuvio Pro, on the phone and on a computer, step by step. Type what you want to do and land on the right steps.
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Start here
- Getting startedYou create your account, set up your profile and first services, then use the free trial.
- The calendarYou add, move, edit and cancel appointments, block time and answer requests.
- Online booking rulesYou choose how online booking works: confirmation, fixed times, how far ahead, free cancellation and blocked clients.
- Payments through NuvioYou take card payments and deposits, with e-Factura invoices issued in your name.
Getting started
- Getting startedYou create your account, set up your profile and first services, then use the free trial.
- How the app looksThe tabs, Home, Settings and where you work: on your phone, on app.nuvio.ro and on pro.nuvio.ro.
- Your profile and pageYour profile, the link of your page, the QR code and what a client sees when they find you.
Appointments
- ServicesYou add services with a duration and a price, order them and choose what can be booked online.
- Work scheduleThe days and hours you work, breaks, days off and holidays.
- LocationsThe locations where you work, the address, online booking and the minimum notice before a booking.
- The calendarYou add, move, edit and cancel appointments, block time and answer requests.
- Online booking rulesYou choose how online booking works: confirmation, fixed times, how far ahead, free cancellation and blocked clients.
- How clients bookThe client's steps on your page and what they get after booking.
- Reminders, WhatsApp and notificationsReminders for clients, their confirmation and the notifications you get yourself.
Clients and growth
- ClientsThe client list, the client card, notes, history and blocked clients.
- The app for clientsWhat clients get in the Nuvio app and how you send them the link.
- New clients and recommendationsThe Bring a friend programme and the list of referrals from your clients.
- ReviewsHow Nuvio asks for reviews after a visit, how you reply and how the rating is worked out.
- Promotions and penaltiesAutomatic or code discounts, their conditions and penalties for no-shows.
- CampaignsMessages to inactive clients, on their birthday or to a group, and how they did.
- SubscriptionsPacks of sessions you sell to clients, with a validity and online payment.
- Gift cardsYou sell gift cards, the client gives them to someone and they are used at the appointment.
Money
Courses and diplomas
Business
- Business: what it is and how to startBusiness mode for a location with a team: creating it, the profile, the locations and the settings the team inherits.
- Business: the team and rolesInvite specialists, create profiles and front-desk logins, set roles, money terms and what each person sees.
- Business: the team calendar and bookingsThe team calendar, bookings for colleagues, confirmations, the shift plan, absences and bookings with several specialists.
- Business: clients, subscriptions, messages and growthThe business's clients, reminders, campaigns, reviews, courses and the location's own app.
- Business: the SMS phone (Nuvio SMS)Reminders and confirmations go out by SMS from an Android phone at the location, with its own SIM.
- Business: moneyThe team's reports, money and profit, monthly statements, expenses, payments through Nuvio and paid plans.
Products, stock and checkout
- Nuvio POS: what it is and how to start itTill, products and stock for your location: how Nuvio turns it on, how it is paid and who can do what.
- The till: selling at the front deskSell services and products at the front desk: the cart, discounts, payment, the receipt, cancelling and closing the day.
- The cash register and the fiscal receiptHow you give the fiscal receipt: a register connected through FiscalNet or one with keys, VAT groups, codes and the X and Z reports.
- Till invoicesInvoices for people and companies, from the till or from the day's sales, sent to e-Factura on their own.
- Products and categoriesAdd the products you sell and use at work, with their price, VAT, barcode, packaging and category.
- StockSee what is on the shelf, receive goods, count, move between locations, return goods and print stock documents.
- Products used in servicesSay which products each service uses, and Nuvio takes them out of stock on its own after each booking.
- Supplier invoices (SPV)Supplier invoices come in on their own from SPV; you check them line by line and put them into stock in one tap.
- Sales, reports and your accountantThe list of sales, the report by service and product, day closes and the monthly export for your accountant.
Account, plan and help
- Your Nuvio plan, the free trial and paymentStandard or Premium, the prices, paying on pro.nuvio.ro or through the App Store, cancelling, free days and invoices.
- Your account, data and privacySigning in, the password, the e-mail, the language, a new phone, deleting the account and who sees client data.
- Help and common problemsHow to reach us and what to do when something doesn't work: signing in, notifications, free slots, payment, the internet.
- TipsA few habits that make day-to-day work with Nuvio easier.
The manual as a PDF
The short version, in Romanian, to print or send.
Help
If the answer is not here, write to us on WhatsApp or by e-mail.